Introduction
Our service policy outlines the standard procedures of DESTAK CLEANING SERVICES LLC, ensuring transparency and fostering strong customer relationships.
To maintain our high standards of service, it is essential that customers comply with our guidelines. We value customer feedback as a means to continuously improve our services and effectively meet their needs. Below are the specific requirements to be followed:

1. Company Information
DESTAK CLEANING SERVICES LLC is a fully insured professional cleaning service, operating under Washington State laws, with an active license and insurance coverage.

2. Phone Estimates
We value your time and strive to provide the most accurate estimate possible. To achieve this, we ask that you provide honest and detailed information about your home when requesting a free estimate through our form. As we do not conduct an in-person evaluation of each space before cleaning, the information provided should be as precise as possible.
Accurate information helps us gauge the time required for cleaning your residence.
We will present an approximate value for your service based on the information provided. It is important to note that the quoted amount is an initial estimate, and the exact price can only be confirmed on the day of cleaning, after our team conducts a final assessment of the environment. The final assessment value will not exceed the
limit of the preliminary estimate provided during our initial process, and the final price for your cleaning will fall within that range.

3. Communication Policy
At DESTAK CLEANING SERVICES LLC, we use automated systems to optimize communication, scheduling, and payment processes, ensuring an efficient experience for our clients. We utilize two phone numbers to better organize our client interactions:
– Automated System Number: (425) 510- (….)
This number is dedicated to active clients in the system and operates automatically for sending reminders, appointment confirmations, and updates. We also use this number manually for text messages to facilitate direct communication.
This will be our primary number for ongoing client communication.
– Company Number: (425) 406-4203
This number is available on all our online platforms and is used only for initial contact and referrals. Due to the high volume of spam we receive daily, we maintain this control by having two active numbers. This separation helps ensure organized,
efficient service and clear communication with all our clients.

4. Payment Policy for Special Cleaning Services
For deep cleaning services, move-out/in cleaning, or for the first cleaning, we require a 50% deposit based on the minimum quoted amount. The remaining balance will be due upon completion of the cleaning, based on the final assessment of the service, which will not exceed the value of the preliminary quote we provided. This policy helps us ensure the reservation of your time slot and the quality of the service provided. Once we send you the available date in our schedule, that date will only be reserved if the payment is made within 24 hours. After this period, the slot may be given to another client.

5. Non-Refundable Deposit Policy
The 50% deposit based on the minimum quoted amount is non-refundable. However, we understand that unforeseen circumstances may arise. If you need to reschedule your cleaning, we will do our best to accommodate your new request according to our schedule availability.

6. Payment Policy for Active Recurring Clients
Payment is required in full upon completion of the service. We accept credit and debit cards. 
To facilitate future transactions, your credit or debit card information should be saved in our secure system. If payment is not made by the end of the day, the amount will be automatically processed on the saved card. The card to be saved must be the physical card. Unfortunately, virtual cards cannot be used for automatic payments.
We assure you that all payment information is securely encrypted, providing greater convenience and preventing any delays. This ensures that any outstanding balance is settled before the next scheduled cleaning.

7. Rescheduling or Cancellation Policy for Recurring Clients

If you need to skip a service, please notify us at least three (3) days in advance. If the notification is made within the three (3) days prior to the scheduled service, a rescheduling fee may apply and will be processed at the time of the cancellation request. Even if notification is provided more than three (3) days in advance, adjustments to the service fee may be applied during your next visit, particularly when there is a longer interval between cleanings. This is due to the increased buildup of dirt and the need for more thorough cleaning when additional time passes between services. 

8. Quality Control and Client Feedback
At Destak Cleaning Services LLC, we value your feedback and communication to ensure the highest level of quality in our services. Our quality control system relies on your input, and we encourage you to share your overall experience and feedback regularly. We strive to address any issues or concerns that are important to you promptly. We take great pride in providing our services in your home and want to be informed if you are dissatisfied with any aspect of our service. We kindly ask that you use our feedback surveys whenever your home is cleaned to help us maintain ongoing communication. Continuous communication is the best way to ensure consistency in our services. Your feedback helps us provide the best possible service for you.

9. Home Accessibility
Please ensure our cleaning team can access your home. If you are not present, deactivate your security system or provide an access code. If we are unable to access the home, a fee of 50% of the service charge will apply.

10. Quality Assurance
We strive to exceed your expectations. If anything is overlooked, please notify us within 24 hours so we can address the issue the following day. We do not offer refunds, but we are happy to correct any mistakes. Issues reported after 24 hours will be resolved during the next cleaning appointment.

11. Cleaning Day and Time Adjustments
We take the reserved day and time for each client seriously, ensuring consistency and quality. However, we understand that unforeseen circumstances may occur. If you need to change the schedule, please notify us at least one week in advance. Similarly, if we need to adjust the day or time, we will inform you as soon as possible and work with you to find a convenient new date.

12. First Cleaning Appointment
To ensure a high level of service during your first cleaning, we will schedule a time that is convenient for both our schedule and yours. Since the first cleaning typically requires more time and attention, we will select a quieter day for the service to adequately meet your needs. After this cleaning, we will establish a fixed schedule for future visits, adjusted in collaboration with you.

13. Arrival Window
We do not guarantee exact arrival times. We work with an arrival window and may arrive up to one hour after the scheduled time. Schedule changes may occur due to traffic or other factors.

14. Cleaning Frequency
Monthly cleaning services follow a 4-week cycle, with the day and time set after the first cleaning, maintaining consistency for subsequent visits.

15. Equipment and Supplies
We provide all necessary cleaning equipment and supplies. If you prefer eco-friendly products or have special requests, please inform us in advance.

16. Temporary Service Suspension
For extended absences, we recommend scheduling a cleaning before your
departure, avoiding scheduling after you have left

17. Pre-Cleaning Preparation
Please clear personal items such as clothing and toys before our arrival to avoid delays. If our staff needs to remove these items, an additional fee ranging from $30 to $60 will apply.

18. Pet Safety
Please ensure that your pets are secured and safe during the service to ensure the safety of our team.

19. Child Safety
For the safety of your children, we ask that they be supervised while our staff is present and working in your home.

20. Safety Compliance
In accordance with OSHA regulations, our employees will only use company-provided ladders and must wear shoes inside your home. If you prefer shoe covers to be used, please notify us in advance.

21. Damage Liability
DESTAK CLEANING SERVICES LLC is not responsible for damage resulting from faulty or improper installations. Any accidental damage caused by our team will be reported immediately. Please report any concerns within two (2) days of the service.
Claims made after this period may not be eligible for compensation.

22. Special Service Requests
If you require additional services such as cleaning the fridge, windows, or oven, please notify us at least one week before your scheduled cleaning day.

23. Annual Fee Adjustments
We reserve the right to adjust our cleaning fees annually. We will provide as much notice as possible and will only make changes when absolutely necessary due to
rising business costs.

We appreciate your business and trust in DESTAK CLEANING SERVICES LLC!
Your satisfaction is our priority.